Begin your journey
Leading Healthcare Excellence in Istanbul
We value your privacy
We use cookies to enhance your browsing experience, serve personalized content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies. Privacy Policy Last updated: 14.08.2026 This Privacy Policy explains how Risus Care ("Risus Care", "we", "us" or "our") collects, uses, shares and protects your personal data when you visit risuscare.com (the "Website"), contact us, or receive medical, aesthetic and travel-coordination services from us. Because we provide health and medical tourism services, some of the information we handle is health data, which is treated as a special category of personal data and is given a higher level of protection. Please read this policy carefully. We process personal data in accordance with the Turkish Law on the Protection of Personal Data No. 6698 ("KVKK") and, where it applies to you, the EU General Data Protection Regulation ("GDPR") and the UK GDPR. The data controller responsible for your personal data is: Legal / trade name: Risus Uluslararası Sağlık Turizmi ve Tic. Ltd. Şti (operating as "Risus Care") Registered address: Meşrutiyet Mah. Ebe Kızı Sok. Sosko İş Merkezi No: 16/A6, Şişli, İstanbul, Türkiye Tax office / no.:Mecidiyeköy VD 7351936579 Health-tourism authorization: Authorized by the Republic of Türkiye Ministry of Health and Ministry of Culture and Tourism Email: info@risuscare.com Phone / WhatsApp: +90 542 336 64 00 Website: https://risuscare.com For questions about this policy or your personal data, contact us using the details in Section 13. This policy applies to personal data we collect through the Website, our contact and enquiry forms, WhatsApp, telephone, email, social media, and in the course of arranging and delivering treatments and travel services. It does not apply to third-party websites or services that we link to but do not control (see Section 11). Depending on how you interact with us, we may collect the following categories of personal data. Information you give us directly Identity and contact details: name and surname, telephone number, email address, country of residence. Enquiry content: the message you send us through our contact form, WhatsApp, email or social media, including any details you choose to share about the treatment you are considering. Booking and travel information: travel dates, accommodation preferences, flight/transfer details, passport or ID details where required for travel or medical arrangements. Payment-related information processed to arrange your treatment and stay. Health (special category) data Medical history, current conditions, medications, allergies, previous treatments and surgeries. Photographs or images you share for assessment (e.g. hair, dental, aesthetic areas). Diagnostic information, treatment plans, consultation notes and post-treatment records. We only collect health data that is necessary to assess, plan and deliver your treatment safely, and we process it on the basis of your explicit consent (see Section 5). Information collected automatically Technical and usage data: IP address, browser type, device information, pages viewed and how you use the Website, collected through cookies and similar technologies. See our separate Cookie Policy. We use your personal data to: respond to your enquiries and provide quotes, information and consultations; assess your suitability for a treatment and plan your care safely; arrange and coordinate your treatment with partner clinics, hospitals and specialist doctors; organize your travel, transfers, accommodation, concierge and aftercare services; communicate with you before, during and after your treatment, including follow-up care; process payments and keep accounting and tax records; manage our relationship with you and handle complaints or requests; comply with our legal, medical and regulatory obligations; with your consent, send you information about our services; maintain the security and proper functioning of our Website; establish, exercise or defend legal claims. Where the GDPR / UK GDPR applies to you, we rely on the following legal bases: Consent — for sending marketing communications and for using non-essential cookies. You can withdraw consent at any time. Explicit consent — for processing health (special category) data in order to assess and provide your treatment (GDPR Art. 9(2)(a)). Performance of a contract / steps prior to a contract — to respond to your enquiry and provide the services you request. Legitimate interests — to operate, secure and improve our services and communicate with you, where this is not overridden by your rights. Legal obligation — to comply with health, tax, accounting and other laws. Under the KVKK, we rely on the corresponding legal grounds set out in Articles 5 and 6 of the Law. Where processing relies on your explicit consent, you may withdraw it at any time; this does not affect processing carried out before withdrawal, or processing we are required or permitted to continue by law. For the Turkish-law (KVKK) explanation of legal grounds, see our Protection of Personal Data page. To deliver your treatment and coordinate your stay, we may share your personal data (including, where necessary, health data with your consent) with: Partner clinics, hospitals, physicians and dental/surgical teams who assess and carry out your treatment; Travel and hospitality providers — airport transfer, ground transport, hotels and concierge partners — limited to what they need to serve you; Service providers and processors acting on our behalf, such as IT, hosting, communications, translation and payment providers; Professional advisers such as lawyers, accountants and insurers, where necessary; Public authorities, regulators or courts where we are required to do so by law. We require our partners and service providers to keep your data secure and to use it only for the agreed purposes. We do not sell your personal data. Our services are delivered in Türkiye. If you contact us from another country, your personal data will be transferred to and processed in Türkiye, and may be shared with the partners described in Section 6. Where we transfer personal data of individuals protected by the GDPR / UK GDPR outside their country, we take steps to ensure an appropriate level of protection, for example by relying on your explicit consent to the transfer or by putting in place appropriate safeguards such as standard contractual clauses. You may request more information using the contact details in Section 13. Transfers governed by the KVKK are carried out in accordance with Articles 8 and 9 of the Law, as explained in our Protection of Personal Data page. We keep your personal data only for as long as necessary for the purposes described in this policy, and then delete or anonymize it. In particular: Enquiries that do not result in treatment: retained for a limited period to respond to and follow up on your request, then deleted. Treatment, medical and travel records: retained for the period required by applicable Turkish health legislation and by tax and accounting law [confirm specific retention periods with your adviser]. Marketing consent records: retained until you withdraw consent, plus a short period to evidence compliance. We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration or disclosure. These include access controls, secure hosting, encryption of communications where appropriate, staff confidentiality obligations, and contractual safeguards with our partners. While we work hard to protect your data, no method of transmission over the internet is completely secure. Depending on the law that applies to you, you have rights over your personal data. Under the GDPR / UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate or incomplete data; request erasure of your data in certain circumstances; restrict or object to certain processing; data portability; withdraw consent at any time, where we rely on consent; lodge a complaint with a supervisory authority. If you are covered by the KVKK, you have the rights listed in Article 11 of the Law and may exercise them as described in our Protection of Personal Data page. To exercise any of your rights, contact us using the details in Section 13. We may need to verify your identity before acting on your request. Our Website and communications may contain links to third-party sites and platforms, such as Instagram, Facebook and WhatsApp. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies. When you contact us via WhatsApp or social media, your use of those platforms is also subject to their own terms and privacy policies. Our services and Website are intended for adults. We do not knowingly collect personal data from children without appropriate consent from a parent or legal guardian. Where a treatment involves a minor, we process the minor's data only with the consent and involvement of a parent or legal guardian. If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: Email: info@risuscare.com Phone / WhatsApp: +90 542 336 64 00 Address: Meşrutiyet Mah. Ebe Kızı Sok. Sosko İş Merkezi No: 16/A6, Şişli, İstanbul, Türkiye We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The latest version will always be published on this page with the "Last updated" date above. Where required, we will notify you of significant changes. Last updated: 14.08.2026 This Cookie Policy explains how Risus Care ("we", "us" or "our") uses cookies and similar technologies on risuscare.com (the "Website"). It should be read together with our Privacy Policy and our Protection of Personal Data page. By using our Website, you agree to the use of strictly necessary cookies. Other cookies are only used where you give your consent through our cookie banner. You can change your preferences at any time (see Section 6). Cookies are small text files that a website places on your device (computer, tablet or phone) when you visit it. They are widely used to make websites work, to make them work more efficiently, and to provide information to the website owner. Similar technologies — such as pixels, tags and local storage — work in comparable ways, and references to "cookies" in this policy include those technologies. Cookies may be: Session cookies, which are deleted when you close your browser; or Persistent cookies, which remain on your device for a set period or until you delete them. They may also be: First-party cookies, set by us; or Third-party cookies, set by other providers whose services appear on our Website. We use cookies to: make the Website function and keep it secure; remember your preferences, such as your language; understand how visitors use the Website so we can improve it; measure the performance of our content and, where you consent, our marketing. Strictly necessary cookies These are essential for the Website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as submitting a form, setting privacy preferences, or keeping your session secure. Without them, parts of the Website will not work. These do not require consent. Functional / preference cookies These allow the Website to remember choices you make (such as your language or region) to provide a more personalized experience. Analytics / performance cookies These help us understand how visitors interact with the Website — for example, which pages are visited most — by collecting information on an aggregated basis. This helps us improve how the Website works. Marketing / advertising cookies These may be set through our Website by us or our advertising partners to build a profile of your interests and show you relevant content on other sites. They may also be used by social media platforms (such as Facebook/Instagram) to measure and target advertising. Analytics and marketing cookies are only used with your consent. The table below lists the types of cookies we use. Cookie names and providers can change over time; we recommend confirming the exact list with a cookie-scanning tool and updating this table accordingly. Cookie / Provider Type Purpose Duration Session cookie (first-party) Strictly necessary Maintains your session and Website security Session Cookie-consent record (first-party) Strictly necessary Stores your cookie preferences 12 months Language / preference (first-party) Functional Remembers your language and settings 12 months Google Analytics — Analytics Measures and reports Website usage Meta / Facebook Pixel — Marketing Measures and targets advertising up to 3 months Some cookies are set by third parties whose services we use, such as analytics providers (e.g. Google) and social media platforms (e.g. Meta/Facebook, Instagram, WhatsApp). These providers may process your data according to their own privacy and cookie policies, which we recommend you review. We do not control these third-party cookies. On our Website: you can accept, reject or customize non-essential cookies through our cookie banner, and change your choice at any time via the cookie-settings link. In your browser: most browsers let you view, block or delete cookies through their settings. Instructions are usually found in the browser's "Help" or "Privacy" section. Please note that blocking strictly necessary cookies may cause parts of the Website to stop working. Analytics/advertising opt-outs: you can also opt out of certain third-party analytics and advertising cookies through the tools those providers offer. Some browsers offer a "Do Not Track" (DNT) signal. There is currently no common industry standard for how to respond to DNT signals, and our Website may not respond to them. We instead rely on the cookie preferences you set through our banner. We may update this Cookie Policy from time to time. The latest version will always be published on this page with the "Last updated" date above. If you have questions about our use of cookies, please contact us: Email: info@risuscare.com Phone / WhatsApp: +90 542 336 64 00 Address: Meşrutiyet Mah. Ebe Kızı Sok. Sosko İş Merkezi No: 16/A6, Şişli, İstanbul, Türkiye · Cookie Policy1. Who we are (Data Controller)
2. Scope
3. What personal data we collect
4. How and why we use your personal data
5. Legal bases for processing
6. Who we share your personal data with
7. International data transfers
8. How long we keep your data
9. How we protect your data
10. Your rights
11. Third-party links and social media
12. Children
13. Contact us
14. Changes to this policy
1. What are cookies?
2. Why we use cookies
3. Categories of cookies we use
4. Cookies used on our Website
_ga, _gid (if used)_ga: up to 2 years; _gid: 24 hours_fbp (if used)5. Third-party cookies
6. How to manage your cookies
7. Do Not Track
8. Changes to this Cookie Policy
9. Contact us
We use cookies to enhance your browsing experience, serve personalized content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies.
Necessary
Required for the website to function. Cannot be disabled.
Analytics
Help us understand how visitors interact with the website.
Marketing
Used to track visitors for advertising and remarketing.
Preferences
Allow the website to remember your preferences and settings.